Effective Date: April 1, 2025
Hotel El Roblar (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and share your personal information when you visit our website or engage with us through our services.
1. Information We Collect
We may collect the following types of personal information:
- Name
- Email address
- Phone number
- Mailing address
- Payment information
- Booking details
- Any information you voluntarily provide via contact forms, surveys, or special offers
2. Use of Your Information
We use the information we collect for the following purposes:
- To process bookings and reservations
- To communicate with you about your stay or inquiries
- To provide customer service
- To send promotional messages, special offers, and updates (only with your consent)
- To comply with legal obligations
3. Phone Number Collection and 10DLC Compliance
If you provide your mobile phone number, we may use it to:
- Confirm bookings and reservations
- Send updates related to your stay
- Provide customer service and support
- Share promotional offers (only if you’ve opted in)
By submitting your phone number, you consent to receive text messages from Hotel El Roblar. Message and data rates may apply. You may opt out at any time by replying “STOP.” For help, reply “HELP.”
We do not sell or share your phone number with third parties for their own marketing purposes.
4. Sharing of Information
We do not sell your personal information. We may share your information with:
- Trusted third-party service providers who assist in operating our website and services (e.g., payment processors, booking platforms)
- Government or law enforcement agencies when required by law
5. Data Security
We take reasonable precautions to protect your information. However, no system is 100% secure. By using our website, you acknowledge and accept this risk.
6. Your Rights and Choices
You may request to:
- Access or correct your personal information
- Delete your personal data (where legally permitted)
- Withdraw consent for marketing communications at any time. To do so, please contact us at info@theroblar.com.
7. Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal data from children.
8. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. We will post changes on this page and update the effective date above.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Hotel El Roblar
info@theroblar.com– This link will open your default email application
+1 (805) 322-0525
122 E Ojai Ave
Ojai CA 93023